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Loyalty Card Scheme Terms

Effective date: 29/06/2026 Last reviewed: June 2026

About these terms

These terms set out how our in-store Loyalty Card Scheme (the “Scheme”) works. The Scheme is operated by Rock Box Records Limited, trading as The Rock Box and The Rock Box Record Store.

  • Registered office: Rock Box Records Limited, 34 Obelisk Way, Camberley, Surrey, GU15 3SG
  • Registered in: England & Wales
  • Company number: 11417648
  • VAT number: GB 298 5166 50

In these terms, “we”, “us” and “our” mean Rock Box Records Limited, and “you” means the holder of a Loyalty Card.

By presenting a Loyalty Card for stamps or redemption, you accept these terms.

How the Scheme works

The Loyalty Card Scheme is for in-store purchases only. Orders placed through our online shop, by phone, or by mail order are not eligible to earn or redeem stamps.

Earning stamps

  1. To earn stamps, you must present your Loyalty Card at the till before you pay. If you don’t have your card with you at the time of payment, you can’t claim stamps for that transaction.
  2. You’ll earn 1 stamp for every full £20 you spend, up to a maximum of 10 stamps per transaction. Any values printed on physical Loyalty Cards are for guidance only and are superseded by these terms.
  3. Stamps are awarded on the amount you actually pay after any discounts.
  4. No stamps will be earned on transactions where a discount has been applied, including transactions where a completed Loyalty Card has been redeemed.
  5. The following are not eligible to earn stamps:
    • Hi-Fi equipment
    • Record Tokens
    • Rock Box gift vouchers
    • Carrier bags
    • Purchases paid for using a credit note from a previous return
  6. Deposits don’t earn stamps at the time the deposit is paid. Once the ordered item is collected and paid for in full, the full transaction value earns stamps.
  7. For special events (including but not limited to Record Store Day, RSD Black Friday, Love Record Stores and National Album Day), we may exclude specific products from earning stamps. We’ll make this clear in the shop on the relevant day.

Redeeming a completed card

  1. A completed Loyalty Card (with 10 stamps) entitles you to a £10 discount on goods purchased in store.
  2. You must show your completed Loyalty Card to the till operator before the start of the transaction.
  3. Only one completed Loyalty Card may be redeemed per transaction.
  4. The items listed in clause 5 above are not eligible for redemption either.
  5. During special events (Record Store Day, RSD Black Friday, National Album Day, and similar), we may suspend redemption of Loyalty Cards. We’ll make this clear in the shop on the relevant day.

Returns

  1. If you return an item that earned stamps, please present your Loyalty Card at the same time so we can adjust your stamp count.
  2. If you receive a credit note for returned goods (rather than a refund), your existing stamp count won’t be affected by the return.

About the cards

  1. Loyalty Cards remain our property at all times.
  2. Loyalty Cards have no cash value and cannot be exchanged for cash.
  3. We can’t replace lost, stolen or damaged Loyalty Cards.
  4. We may treat as invalid (and retain) any Loyalty Card that appears, in our reasonable judgement, to be photocopied, counterfeit, illegible, stolen, defaced, damaged, or tampered with.

Changes to the Scheme

  1. We may update these terms from time to time. Any changes will apply to stamps earned and cards redeemed after the updated terms are posted at https://staging.rockbox.co.uk/loyalty-card-scheme-terms-conditions/. Stamps you have already earned will be honoured under the terms in place when you earned them.
  2. We may suspend or end the Scheme at any time. If we decide to end the Scheme, we will give reasonable notice in the shop and on our website, and we will continue to accept completed cards for redemption for a reasonable period after announcing the closure.

Decisions and disputes

  1. We will exercise our discretion under these terms reasonably and in good faith. If you disagree with a decision we’ve made about your Loyalty Card or your stamps, please raise it with us using the contact details below and we’ll review it.
  2. These terms are governed by English law. Any disputes arising from them will be subject to the non-exclusive jurisdiction of the English courts. This does not affect your statutory rights.

Contact us

  • General enquiries: store@rockbox.co.uk
  • By post: Rock Box Records Limited, 34 Obelisk Way, Camberley, Surrey, GU15 3SG